Support

Support

Explore Animal Kingdom

Help for parents exploring the game with their child on iPhone or iPad.

Browse the cards and change language

Swipe horizontally to move from one animal to the next. Choose English or Français on the welcome screen. To change language later, open Settings using the gear icon on the welcome screen or in the game.

Listen to names and sounds

• Tap the photo to play its sound effect when Picture sounds is enabled.
• Tap the speaker button to hear the animal’s name in the selected language.
• In Settings, Automatic narration turns the spoken name on or off when a card appears. The speaker button remains available when this option is off.

The sounds include animal calls and other effects that accompany the pictures.

If you cannot hear any sound

1. Check the volume on your iPhone or iPad and turn off Silent mode to listen to the game.
2. Check whether the sound is playing through connected headphones or a Bluetooth device.
3. Try the speaker button on a card. For sounds played by tapping photos, check that Picture sounds is enabled in Settings.

Free cards and the full version

The first 28 cards are free. A one-time purchase unlocks the remaining 64, for a total of 92 cards, with names in English and French. There is no subscription.

After card 28, swipe to the locked page and choose Parents. Solve the multiplication shown, then tap Continue to open the Full version offer. Cancel closes the parental check; Not now closes the offer.

Apple handles payment. The price appears in the offer when it loads. A connection to Apple’s services may be needed. If the offer does not load, check your Internet connection and use Try again.

Restore an existing purchase

If the cards remain locked despite a previous purchase, open the offer through Parents. When the button is available, choose Restore purchase to ask Apple to verify that purchase, even if the price is not displayed. Follow any instructions from Apple. If an error appears or the cards remain locked, contact us with the message shown.